Kosy Egbe

Supported the daily operations of the leasing team, assisted with onboarding and training new hires, and ensured consistency in lead management and resident interactions.

Managed social media presence, created and edited engaging content, designed marketing graphics, and executed campaigns to increase brand awareness and drive traffic.

Planned, executed, and documented resident-focused events throughout the calendar, contributing to community engagement and leasing momentum.

Stepped in as acting Community Manager when needed, handling resident concerns, coordinating team efforts, and maintaining smooth day-to-day property operations.

Enhanced customer satisfaction by initiating data-driven marketing strategies and property tours that boosted occupancy rates.

Implemented a data-driven business strategy to augment customer acquisition and maximize tenant retention, significantly increasing occupancy rates.

Conducted quantitative analyses of leasing performance metrics, using statistical methods to refine sales approaches and operational efficiency.

Developed and executed user experience (UX) improvements for prospective tenants, streamlining the application process and improving overall satisfaction.

Facilitated cross-functional collaboration between sales, marketing, and property management teams to enhance the customer journey and leasing process.

Utilized comprehensive data analytics to understand market trends and customer needs, driving the development of targeted marketing campaigns.

Utilized data analytics to enhance customer service operations and support the supply chain team.

Interpreted and visualized complex data to identify key areas for process improvement.

Collaborated with cross-functional teams to develop seamless product roadmaps and requirements.

Conducted comprehensive data analysis to identify and address customer friction points.

Contributed to product vision and strategy by synthesizing insights from customer data.

Leveraged data-driven approaches to forecast demand, optimize shipment schedules, and enhance customer service delivery.

Played a pivotal role in the development of solutions to streamline workflows and improve the efficiency of the supply chain.