# Kosy Egbe
Source: https://hello.cv/kosyegbe
Maryland

## Links
- LinkedIn | https://linkedin.com/in/kosy-egbe-042993190

## About
A dedicated and analytical Information Science graduate with a passion for democratizing financial services and a strong commitment to consumer advocacy. Eager to contribute to my organization's mission by leveraging technical and strategic business skills to create exceptional customer experiences and drive user growth.

## Work
### Leasing & Marketing Team Lead | Cardinal Group Mangements
- Supported the daily operations of the leasing team, assisted with onboarding and training new hires, and ensured consistency in lead management and resident interactions.
- Managed social media presence, created and edited engaging content, designed marketing graphics, and executed campaigns to increase brand awareness and drive traffic.
- Planned, executed, and documented resident-focused events throughout the calendar, contributing to community engagement and leasing momentum.
- Stepped in as acting Community Manager when needed, handling resident concerns, coordinating team efforts, and maintaining smooth day-to-day property operations.
### Leasing Agent | Cardinal Group Mangements
- Enhanced customer satisfaction by initiating data-driven marketing strategies and property tours that boosted occupancy rates.
- Implemented a data-driven business strategy to augment customer acquisition and maximize tenant retention, significantly increasing occupancy rates.
- Conducted quantitative analyses of leasing performance metrics, using statistical methods to refine sales approaches and operational efficiency.
- Developed and executed user experience (UX) improvements for prospective tenants, streamlining the application process and improving overall satisfaction.
- Facilitated cross-functional collaboration between sales, marketing, and property management teams to enhance the customer journey and leasing process.
- Utilized comprehensive data analytics to understand market trends and customer needs, driving the development of targeted marketing campaigns.
### Customer Service Intern | Eaton
- Utilized data analytics to enhance customer service operations and support the supply chain team.
- Interpreted and visualized complex data to identify key areas for process improvement.
- Collaborated with cross-functional teams to develop seamless product roadmaps and requirements.
- Conducted comprehensive data analysis to identify and address customer friction points.
- Contributed to product vision and strategy by synthesizing insights from customer data.
- Leveraged data-driven approaches to forecast demand, optimize shipment schedules, and enhance customer service delivery.
- Played a pivotal role in the development of solutions to streamline workflows and improve the efficiency of the supply chain.

## Education
### University of Maryland - College Park | Information Science
3.6
### Prince George's community college | Information Science
3.8

## Certificates
### Project Management Foundation
LinkedIn Learning
### Agile Foundations
LinkedIn Learning
### Decision-Making in High-Stress Situation
LinkedIn Learning
### Data-Driven Decision-Making
LinkedIn Learning

## Skills
### Git
### Excel/Numbers/Sheets
### Python
### Communications
### Data Science
### Jupyter
### MySQL
### Data Analysis
### Inventory Management
### Customer Service
### Canva
### Business Strategy
### Entrata
### CollegeHouse
### Keystone
### Terrain
### ThatKey
### Gmail & Google Workspace
### Amazon Business

## Source
Read this profile on Hello.cv: https://hello.cv/kosyegbe
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